Lets talk about what is VoIP and the benefits of switching.
VoIP and the benefits of switching your existing phone system. what is VoIP? Voice over IP (VoIP) is a relatively new way to make phone calls which cost less and include clever, flexible features. Whenever you use the internet to call friends, family and colleagues, you’re using VoIP. At Vonage, we’ve put this technology into your regular telephone by linking your phone system with your broadband connection.
VoIP is also commonly known as a broadband phone, internet telephony or IP telephony.
How does VoIP work?
In order to make a call via the Internet, VoIP converts your voice into digital data and sends it to your conversational partner using an Internet connection – all at lightning speed. Your contact doesn’t need to be using VoIP to talk to you, your VoIP phone system can get in touch with people who are using any device, from smartphones to phone boxes, making it one of the most efficient and flexible telephone systems.
The scale of the changeover will only increase in the UK, why? Did you know that BT Openreach has stated that they will decommission every traditional phone line by December 2025. – Yes, that is only 5.5 years away!https://www.theregister.co.uk/2018/04/19/bt_pushes_ahead_with_plans_to_switch_off_traditional_telephone_network/
VoIP from your IT Provider makes complete sense.
Having phones from your IT provider is advantageous as everything is taken care of under one hood, so why would you have a phone system that run on the internet, looked after by someone who doesn’t look after and manage all of your Internet requirements?
Lets give you an interesting example, You purchase a mobile phone from your preferred mobile network, you can make and receive calls, send texts etc. sounds Great!
Then you try to send an email, you get told that you must in fact purchase another phone to handle the email side of your business, sounds frustrating ?……. Then, you want to access social media from your new phone…….. that won’t offer that either…… so another phone has to be bought to support that….. sounds even more frustrating and not practical at all.
So, why not purchase from one provider that can indeed offer all of what you need?
Sounds obvious really doesn’t it? You would be surprised to know the number of telephone providers that still think that separating is the right and only way.
So the fact is, these technologies are converging!
If you are on the fence about a new IP telephone system, here are 7 reasons to consider switching to a VoIP business phone system
VoIP and the benefits of switching your existing phone system
The cost savings are significant. There is far less capital expenditure for your business and you are not tied in to proprietary equipment.
Phone systems use traditional desk phones, which are great if all your work takes place at a desk. But you no longer have to be near your desk phone to handle calls. With VoIP, you can use software on your PC to make and receive calls, as well as use a app to make and receive business phone system calls on your smartphone.
Never miss an important phone call.
With VoIP, you can direct incoming calls to ring at multiple locations — cell phone, home phone, office desk, etc. You set your preferences for how phone calls find you and follow you based on time of day, incoming caller ID or your availability status.
A direct line for every user
VoIP gives each user a direct dial inward (DDI) phone number or private line. Calls can go directly to them without having to go through a receptionist or automated attendant. Your customers, vendors, suppliers and colleagues can quickly get in touch more quickly with employees who have a DDI.
Voicemails and faxes delivered to your email
On a VoIP solution with unified messaging, voicemails are recorded as a .wav file and then emailed to you and/or delivered to your desk phone or smartphone. There’s no need to call into the office to see if you have any voicemail messages. Similarly, incoming faxes can be received as.pdf files and emailed to you or to a designated general email. Get faxes anywhere you get your email.
Call Control from your PC or tablet
You can use your PC to click-to-dial, create on-screen “buttons” for other extensions, see the availability of colleagues and instant message (chat) with them, review call history, and add shortcuts to files and applications. You already use your PC for most business functions throughout the day. VoIP allows you to save time and be more productive.
Your smartphone as your extension
Have you ever needed to call a customer or vendor back from your mobile phone but didn’t want them to see your personal mobile phone caller ID? With VoIP and a the app, you can call from your mobile phone and show the office main caller ID. You can conference, transfer, screen calls and more, right from your smartphone.
Automatic screen pops in your CRM
Inbound calls will open the contact in your customer relationship management (CRM) system based on caller ID. You know who is calling as you answer the phone, and you can have their current account and contact information immediately on your screen. This allows you to increase productivity and provide exceptional customer service.
Switching is Simple
Upgrading your business communications is simple.
We offer easy setup, onboarding and training, and full support so you can get up and running fast.