We are a hosting provider for based in Chester providing a range services specifically for MSP, IT Support companies for UK & Europe. You can read more about who we are and what we offer on the about us and services pages on our website.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.thinkcirrus.co.uk By providing us with your data, you warrant to us that you are over 18 years of age.
The Great IT co t/a Cirrusing Partners Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at firstname.lastname@example.org
The Great IT company Limited t/a/ Cirrus (“Cirrus", “us", “we" or “our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR"), the company responsible for your personal data is The Great It Company Limited.
If you do submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with Cirrus.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
We endeavour to collect and use your personal information only with your knowledge and where required by applicable laws, your consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).
We may also collect your information if you request a quote from us whether via a website form or via our live chat in which case it shall be within our legitimate interests to contact you (subject to any preferences expressed by you) to discuss a sale.
The type of personal information we may collect could include, for example, your name and postal address, date of birth, email address, telephone number, email address, credit/debit card information; lifestyle and other information collected on registration or through surveys.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future and to help us develop and deliver better products and services tailored to your individual interests and needs.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail subject to any marketing preferences specified by you.
If you are business customer, we may store and use your information to contact you for market research and marketing purposes (relying on the soft opt in under applicable legislation) unless you specifically ask not to be contacted for such purposes.
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints, support tickets or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).
If you have downloaded a whitepaper we may contact you by telephone to ask your views and feedback on the whitepaper you downloaded.
If you have attended one of our events we may contact you by telephone to ask your views and feedback on the event you attended.
If you have downloaded one of our webinars we may contact you by telephone to ask your views and feedback on the webinar you attended.
If you have consented to receive details of products and services, events and training you can contact us at any time to have your details removed from lists used by us for any or all of those purposes or from lists maintained by our recruitment team, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services – the choice is yours.
To update your marketing preferences or to unsubscribe please email email@example.com and quote your account number in the body of the email and tell us what you want us to do (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, ‘opt-in post’ in the subject header of your email).
Please note that Cirrus does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.
For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service. We may also have to disclose some limited details to third party suppliers of software for audit reasons and/or when third party suppliers of software are involved in trouble-shooting on customer solutions.
Cirrus may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Any social media posts or comments you send to us (on the Cirrus Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
Cirrus recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Cirrus is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Cirrus’ websites and management portals is covered by HTTPS.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Cirrus cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We collect information through cookies to ensure the content of the website and the website pathways work as effectively as possible. We use the following cookies to help us achieve this:
These are cookies that are required for the operation of our website and are completely anonymous. Below are examples of when or why we will use these cookies:
to help the website to function and enhance the look and feel of the website;
to ensure you are always provided with a quick and responsive browsing experience;
our web servers to respond to your actions on the website or browsing the website. The website would not be able to work without it; and
they also help to improve navigation around our website and allow you to return to pages you have previously visited.
Allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works. Below are examples of when we will use these cookies:
statistical information and log data about the number of visits to certain pages on the site;
the pages you viewed and activities you carried out during your visit;
the time and date of your visit;
the duration you stayed on a certain page; and
the path taken whilst on the site.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. Below are examples of when we will use these cookies:
as soon as you visit the website, a cookie on your device will identify you have returned to the website and record your preferences;
remembering your choice of language or region; and
when submitting a comment to one of our blogs, the information you enter is remembered in order to make it easier for you to comment next time.
By using our website you agree to us placing the cookies specified above on your device (phone, android, computer, mac etc.).
If you want to delete cookies that are already on your device you can do this by deleting your browser history or visit www.aboutcookies.org. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
We may change this Policy from time to time as a result of changes required by our insurers, for operational or administrative reasons or in order to comply with changes in the law.