One CiC Case Study
About One CiC
The Challenges
Although technology is key to any business for One CIC it was vital that they found a partner with a similar ethos, a focus on people. Having already identified what they hoped to be a partner for their IT and Technology requirements, it soon became apparent that One CiC were not receiving the support and service they required. Step in Cirrus Technology Services, the Manged Services company that puts people first and technology second.
The Solution
After a detailed requirements gathering session where Cirrus Technology Services and One CIC reviewed the challenges and needs of the business, a framework for transition of services was designed. This framework outlined not only the services that were to be transition but more importantly the impact on the team and the business.
Every member of the team was involved in the discussion, identifying frustrations, requirements and working together to find the best solutions.
The fundamental elements of the project were
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Creation of strong working relationships between the One CIC team and the Managed Service Provider
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Reliability of services
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Responsive and communicative resolution of issues
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Managed IT Support
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Networking and Connectivity
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O365, sharepoint and Intranet
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VOIP Telephone Systems
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Services were transitioned in less than a month and Managed IT support began immediately.
About Cirrus Technology Solutions
Our ethos is to put people first and technology second. Understanding your business requirements and the needs of your team is the most important part of your technology journey, Our solutions are tailored to your needs and we work as part of your team, not merely a supplier. Our services range from Managed IT Support, internet connectivity, O365, Networking and Infrastructure to CCTV, Alarm Systems, Hardware and software, as well as consultancy services. For more info visit www.thinkcirrus.co.uk
Conclusion
Moving quickly was imperative for One CIC, growing rapidly and with many additional services in the planning stages, worrying about their IT was the last thing they wanted to do. Cirrus Technology Solutions provides One CIC with a one stop shop for all their technology requirements, more than that however is the reassurance that the team is well taken care of and queries or issues are responded to in a timely manner.
Tracey Bovingdon, One CIC’s MD says “Cirrus are a true Partner in every sense of the word. They took the time to really get to know our business, our key challenges and our aspirations before they provided any suggested solutions or quotes for support. It has genuinely been like a breath of fresh air and we feel confident and re-assured knowing that they will continue to work alongside us as we grow and expand across the UK”