• Phone 03303 130966
  • hello@thinkcirrus.co.uk
  • Castle Drive CH1 1SL Chester, Cheshire

Business to Business

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Business IT Set-Up & Support

Whether you are an established company or a new startup we know that running a business is tricky. Business owners have multiple functions to manage – finance, marketing, operations, I.T. and so much more; which is why we want to lighten the load.
 
We appreciate how crucial technology is when running a business. It is fundamental to operating in a modern professional environment. Whether you run a hotel, beauty salon, pub, club, restaurant or operate in the business to business sector, we want you to have dependable I.T. support services.
 
With Think Cirrus, you’ll feel one less headache and do more business.
 

Small business IT doesn’t mean low tech

For small businesses, good technology is vital. Laptops, Wi-Fi, storage, databases, voice and conferencing solutions, as well as marketing technology, can all be cumbersome. It can all add up. You’ll end up with various programmes and a whole load of passwords to remember.
 
Think Cirrus will come up with a systems and I.T. solution that means you can integrate all your business tech with no hassle and fuss-free. Everything will work efficiently and effectively and we will do it properly at an SME-friendly price tag.



Effective Communication

Effective communication lies at the heart of every successful business relationship. Think Cirrus installs IT infrastructures that make communication better, quicker and easier.

Office 365, Windows 10, Skype for Business - these tech solutions may sound familiar to you however, we’ll make them more effective and efficient, which means, you’ll learn new tricks and your business will become even more productive.

Get Connected and Be Productive

Understand your customers

Knowing your customers like the back of your hand is key to growing your business. You’ll need customer data and journey information at your fingertips, such as preferences, purchase history, and future opportunities in Microsoft Dynamics 365 Online.

Identify the best opportunities

Give your teams out-of-the-box interactive visualisations and dashboards that make it easier to quickly identify and act on opportunities with Power BI and Microsoft Dynamics 365 Online

Stay connected

Stay connected to colleagues online, quickly get help from experts, and share customer information from anywhere in real time with integrated tools like Skype for Business and Dynamics 365 Online.



Case Study: Company X

Customer:
Company X

Remit:

Supply of IT Management Tools to support digital
passport system with Blockchain cryptography.

Date:

June 2019

 

Think Cirrus were approached by a new corporate start-up with private equity funding to provide IT support services that would support the build of a tailored digital ‘passport’ system that uses Blockchain cryptography. Company X held a series of successful meetings with Anito Lauriello, Think Cirrus’s Managing Director to discuss the system’s requirements. Upon understanding the nature of the company’s activities and industry in which it operates, it was immediately apparent that security needed to be of paramount consideration in all areas. As Company X are a financial institution, they are subject to compliance on par with banking and are subject to strict government controls and security requirements.

 

After the initial meeting to discuss the system’s requirements, the first point of action was to fully immerse ourselves within the company to really understand its varied technical requirements. Company X has around 50 employees based in their head office, although it operates on a much wider scale as it is internationally connected to multiple locations across the globe. The system would therefore be based in the UK but with hubs located in the US and Dubai. The primary purpose of the systems functionality was to be used for identity verification of all types in addition to payment processing. During this phase we learned that Company X used both desktop and laptops to connect to their systems with typical office-based applications such as printing and Wi-Fi. Alongside their usual applications, they also have a development environment in place. This highlighted the need for critical cyber protection and security.

 

With this information in mind, we provided Company X with several of our valuable IT services which included our management tools and software licences for daily use; remote control, AV, Secure Mail, Office 365 and Spam Filter, plus monitoring and alert systems as the first level of support. Furthermore, we put in place hosting services, a dedicated server and data backup provisions too – all of which are monitored and maintained remotely from our office in Chester.

 

As the company has its own internal IT department in place it was agreed that the day to day systems management would be covered by them but as a separate safety net we also established third-level support and auditing for all systems, escalations and special requests. If there are any technical issues which the on-site team cannot solve, they come to us for assistance. As part of the support we also hold the role of an official gatekeeper responsible for the auditing and security of the systems so if there are any concerns, we can access the system’s logs to investigate the problem further. They have already experienced hacking attempts and our systems have allowed them to identify, track down and implement measures against the unwanted access. As well as improving things from a process perspective separating the auditing functionality fulfills the required regulatory compliance.

SH – CTO
Owner - Company X
To underline the importance of using a company like Cirrus, less than 3 months from start their value both in terms of service and operation was tested fully. Having systems that alert in real-time and a team willing to do the extra has proven hugely important to us and safeguarding our data.

 

There are an abundance of key benefits Company X have gained by partially outsourcing their IT solution to us. Using our expert-grade tools means they negated the need to invest in their own expensive equipment, thus reducing capital expenditure costs, a key consideration for any start-up business.

 

If any escalations become evident through the monitoring software we can provide a full audit trail which will assist with the investigation.

Our equipment enables us to work as an extension of Company X’s own team rather than appearing as an outsourced unit.  We have built their system on a scalable model which can be increased and decreased as they wish, this flexibility is a huge advantage to a start up company that may grow at a rapid rate and wish to protect themselves from outgrowing the capacity of their systems. Most notably, the third level support we provide means that Company X can maintain the autonomy of their day-to-day support using their own in-house team safe in the knowledge that should they need additional assistance we were at the end of the phone or a click of a button away.

 

We are always thriving to provide solutions for our clients which fit into their bespoke operating environments. We understand that every company is different and therefore never attempt to take a “one size fits all approach”, instead preferring to truly understand our client’s businesses and tailor an IT solution that will enable them to thrive, going the above and beyond traditional measures to ensure 100% client satisfaction. This project is an excellent example of this. Not only do we promise the best in terms of technology for our clients, we also want the best for their business and continue to provide IT services as they grow and develop.

Anito Lauriello
Managing Director - Think Cirrus
We are really pleased to have provided such a flexible and bespoke service for SH and the team. They really did require a different service, but with a pragmatic approach we’ve been able to deliver fully.



Contact Us

Why Choose Think Cirrus

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It’s all about you

To us, you are a person – not a user! That’s because we think differently. We don’t treat your I.T. conundrums as a project. We’ll look at the bigger picture to ensure everything works, every day, for the life span of the technology you’re using. We’re an I.T. solutions provider with a presence in your business. Your friendly I.T. help desk

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Data driven planning

Our monitoring dashboards analyse all your data. From Wi-Fi usage to disk capacity, we’re able to use this information to predict when your I.T. will need updating, replacing, fixing or cleaning. We’ll provide long term options your systems keep running without interruption to your business

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24×7 Proactive Monitoring

We monitor all your systems 24×7. Email, Wi-Fi, disk space, anti-virus protection, as a well as exceptions to the norm are immediately flagged and investigated. Our pro-active approach means we’ll protect you against threats and serious interruptions to your business.