Hospitality IT: 5 Crucial IT Services Hospitality Businesses Need To Consider

Technology & The Hospitality Industry

Hospitality IT – do you know where to start with your IT? Whether you’re new to the industry or an establish business, hospitality IT is essential.

Your skills and knowledge are in the hospitality industry, not in IT. So why would you want to spend precious time working out what IT systems your business needs and how they all work together? The answer – you don’t, that’s where Think Cirrus come in. IT support is at the very forefront of what we do and we’re on hand to provide you and your business – whether it be a bar, restaurant or hotel – with a fast, reliable technology infrastructure that is fully supported by our IT experts 24/7, because IT isn’t just 9-5.

We also have advanced 24/7 monitoring tools that alert us to any IT issues within your business – this then allows us to rapidly resolve the problem before it affects you and your customers.

We have support plans available for a small fixed monthly fee which incorporates all the daily support your business needs or the choice of adhoc support.

Networks and Infrastructure

A major priority within any hospitality business is your IT networks and infrastructure as they consist of several fundamental services that work together in order to provide you with performance and efficiency that will streamline your trading process.

Wifi – having fast and reliable internet connection is key, which is why we supply and install superior, high-quality wifi equipment that promises complete coverage for your entire premises. Guest wifi (which is usually for public use) and the business’s internal wifi are kept completely separate so that all data and personal information is kept safe and secure.

Cloud-based applications – not only do we provide tools such as Microsoft 365 and SharePoint for all of your administrative needs, we also manage and maintain cloud-based applications that help facilitate online bookings and payments such as an Electronic Point of Sale (POS) which stores your sales information securely within the cloud, making it easy to access and manage from anywhere. The advanced data synchronisation framework allows the till to stay online even if the internet connection goes offline.

We can also supply you with the latest IT equipment and business broadband solutions that will help your business run at optimum speed and at the highest performance levels.

Telecoms

Technology is ever-changing but the need for ‘traditional’ voice telephony stays, especially in the hospitality business. However, the way in which we utilise telecoms has progressed since the landline.

VoIP – this internet-based telephone system is much cheaper than your standard phone line and less restrictive than a mobile tariff. This voice and conferencing system is really simple to use and boasts several smart features like the ability to answer calls anywhere using the ‘twinning’ functionality that twins your mobile to your landline, giving you and your staff the flexibility to work wherever you want. Our experts can install your VoIP system at a day and time that suits you, so your business isn’t interrupted.

CCTV

CCTV is an essential tool for most business premises – not only is it an effective deterrent, it can also help to ensure the safety of your customers and staff, and supplies a source of evidence should you need it for an incident.

Security systems – Our expert team of engineers have the skills and knowledge to install a modern, digital CCTV system that will monitor all activity. We provide tailored CCTV solutions that work for you and your business’s needs, whether that is with a standard security system or amped up to include vehicle registration sensors or offsite monitoring streamed to your phone, we have you covered… literally.

Cyber security

“One-size fits all” is not how we operate when it comes to cyber security – we will provide your individual hospitality business with a bespoke solution that will keep it robust against cybercrime. Cybercrime is one of the biggest business challenges of our generation, and a failure to prevent it can have serious financial and brand reputational consequences.

PCI compliance – in today’s digital age, most people pay via card which means you hold sensitive data and payment details. It’s vital that you become PCI compliant in order to protect your customers and your business against cyber attacks and data breaches. We will work hard to maintain your network, devices, and internet connection to protect data and help to keep you compliant.

PCI compliance – in today’s digital age, most people pay via card which means you hold sensitive data and payment details. It’s vital that you become PCI compliant in order to protect your customers and your business against cyber attacks and data breaches. We will work hard to maintain your network, devices, and internet connection to protect data and help to keep you compliant.

Think Cirrus have been supporting hospitality businesses like yours for years, which is why we are proud to say that when it comes to IT, we know our stuff! Ask any of our clients such as The Chesterfields Pub, Bar Lounge and Vin Santo to name a few – each of these successful hospitality businesses had their own IT needs and after an audit of the premises and a meeting with the managers, we provided each business with their very own tailored IT package.

Have you recently opened a hospitality business and not sure where to start with IT? Are you considering changing your outsourced IT supplier? Does your IT system need upgrading? Contact us today and we will talk you through a bespoke package for your individual business’s needs.

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